Support

Before submitting a support request, please make sure you are using the latest available version of this theme. We put out bug fixes often which may address your issue, and the latest theme can always be found on this site (Note: the latest version is not necessarily on WordPress.org, as the approval process is lengthy). You can find your version number by going into your WP-Admin area, under Appearance > Themes. Please check the Download page for the latest version.

Special Note on Plugins: Only the “TB Latest Content”, “TB Featured Content” and “TB Google Maps” are part of this theme. For questions about how to use other third party plugins that you may have installed (which are not part of this theme), please visit their plugin website. You can find their site by going into your WP-Admin area, then to Plugins, and looking for the “Visit Plugin Site” link under each plugin description.

How to Contact Us

Hello Travel Bloggers,

Please send us an email with the subject line: “FTWT Theme Support” to our email address “admin [at] freetravelwebsitetemplates.com”. We will be sure to address your support needs as soon as possible. Thank you!

- FTWT.com Team

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17 Responses to Support

  1. admin says:

    ATTENTION: A Theme Update is Available as of 1/20/14 – Please visit our download page to get the latest fixes. Thank you!

    • elena says:

      Hi,
      what’s the best way to update the theme with the 1.7 version? In the theme page on my dashboard it doesn’t notify that there is an update available, do I have to substitute all the files manually?
      We were really looking forward to this update, Thanks!
      Kind regards,
      Elena

      • admin says:

        Hey Elena,

        You can just download the theme from the site, and then manually upload it via your dashboard. When you update the theme, the changes you made to your site should be saved, so updating should not affect your customizations.

        - FTWT.com

  2. john says:

    i have deleted certain links in the menu bar but they have not changed. same menu stays up…

    • admin says:

      John,

      Please update to the latest version of the theme that we just released. If you have issues still after the update, please contact us via our support page. Thanks!

      - FTWT.com Team

  3. Eric Scoles says:

    First would like to say what great theme Travel Blogger is. I have created a travel booking environment. I started with US and am now tacking the rest of the world. Have been working on the Menu but have encountered a major problem that it is not allowing me to add new tabs/sub tabs – they appear but when I save they have disappeared.. If I delete one then add the new one all is okay so it seems that their is a constraint on the number of tabs which is jeopardising my plans. I so hope you have a fix as it has been hours of work and having to start afresh with another theme would be nightmare

    • admin says:

      Eric,

      Try updating to the latest version of our theme that was just released. This may fix the bug you are having with the menu items. Please contact us via our support page for further assistance if this problem persists after updating, so we can further assist you.

      - FTWT.com Team

  4. Ugh. I was trying to change a couple of things and obviously screwed something up!
    First of all, the footer wasn’t showing up on every page.
    second I was attempting to get rid of the powered by at the VERY bottom of the footer and thought I was careful in removing code and putting it back in place, but apparently I messed up something.
    Is there any way you can help me? I can copy the entire Footer code and maybe you can see the error??
    So sorry and thank you for any help!!

    • admin says:

      Tricia,

      Since the code was messed up, I would suggest uninstalling the theme, and then reinstalling it again to undo any changes that you did to the CSS. When you do this, you should update to the latest version of our theme, which was just released. Thanks!

      - FTWT.com Team

  5. Jerry DeMoll says:

    hi
    my comment on website are closed, im using 3 columns.
    when i adding new post and the post its showing on the middle columns
    i have like 1/3 that columns on right side white blank designated for Comments.
    how to get rid of that blank space(comment sections)if i don’t use that future.
    Best Regards
    Jerry

    • admin says:

      Jerry,

      I don’t think that there is a way to remove this blank space, you may beed to actually modify the CMS of the theme in order to do this. Can you please send me a link to the page where this issue is popping up so I can see what you are talking about? Thanks!

      - FTWT.com Team

      • Jerry DeMoll says:

        here its the website
        http://lotustravelworld.com/
        and when you look for the second column where you have older post
        i have that empty space for comments

        • admin says:

          Hey Jerry,

          Under Appearance > Theme Settings and Layout > Blog Roll Content setting, did you select the option to hide the comments on the home page blog roll? This option should remove that column.

          Also, have you updated to the latest version of the theme??

          - FTWT.com

  6. Manda Fowler says:

    I love the layout of the travel blogger template with 3 columns – I was just wondering if there is a way to increase the width of the template? I know I can adjust the width of the columns but I would like to make the whole content area cover more of the screen. Thanks!

    • admin says:

      Manda,

      You would need to make customizations to the theme coding itself to do something like this. We only have the option right now available in the back end of the site to adjust column sizes. You can make it so the center column is wider though, which would give a lot more space for your content, and I know that the sidebars appearing is also optional too. This may help.

      - FTWT.com

  7. Marc says:

    Hi,

    Just trying out your theme – seems very nice. :)
    However, the menu is repeated in the footer / bottom of the page (also on this site) – can this be avoided?

    BR
    Marc

    • admin says:

      Hi Marc,

      I am not seeing the top menu repeated in the footer on your site, can you send me the link to the page where this issue is happening? Thanks.

      - FTWT.com

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